1. Introduction
Local Voice Agents, operated by WiseCloud (ABN 94 649 433 974), ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.localvoiceagents.com.au or use our AI voice agent services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory legislation.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Business name and industry
- Mailing or business address
- Any information you voluntarily provide through our contact forms or during communications with us
2.2 Call Data
When you use our AI voice agent services, we may collect:
- Call recordings and transcripts (where consent is obtained)
- Caller phone numbers
- Call duration, date, and time
- Appointment booking details
- Information provided by callers during conversations with the AI agent
2.3 Technical Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our AI voice agent services
- Process and manage appointment bookings on your behalf
- Send call summaries, notifications, and reports
- Respond to your enquiries and provide customer support
- Improve and personalise our services
- Send marketing communications (with your consent)
- Comply with legal obligations
- Detect and prevent fraud or misuse of our services
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who assist us in providing our services (e.g., cloud hosting, CRM platforms, telephony providers)
- Business integrations: CRM systems, calendar tools, and other platforms you have authorised us to integrate with
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to handle your data securely and in accordance with this Privacy Policy.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Encryption of data in transit and at rest
- Access controls and authentication measures
- Regular security assessments and updates
- Secure cloud infrastructure hosted by reputable providers
Your data may be stored on servers located in Australia or overseas (including the United States). Where data is transferred overseas, we ensure appropriate safeguards are in place.
6. Call Recording Disclosure
Our AI voice agents may record calls for quality assurance, training, and service delivery purposes. In accordance with Australian law:
- Callers will be informed at the beginning of the call that the conversation may be recorded
- Call recordings are stored securely and access is restricted to authorised personnel
- Recordings are retained only for as long as necessary for the purposes outlined in this policy
- You may request deletion of specific call recordings by contacting us
7. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
8. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint, please contact us: